Refund Policy

Thanks for your choosing beyondBeanie. Your purchases do incredible work in empowering artisans and helping children in need in Bolivia.

Our business model is simple and so is our refund policy.  If you are not happy with the product, you have 30 days to send it back to us for an exchange or refund from the date of purchase.


Returns within Switzerland are free.  Simply contact us at contact@beyondbeanie.org to order a return label.


Unfortunately, we cannot issue return labels for International customers.  Therefore, international customers are responsible for paying for their own shipping costs.


We strongly recommend that international customers consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  If we don’t receive it, we can’t issue a refund.


We can only issue returns on orders made through our website: beyondbeanie.org


If you have any questions regarding our refund policy, please email us at hello@beyondbeanie.org

 

 

Returns and Exchanges 

Returns and exchanges can be made by mail only. Please email contact@beyondbeanie.org, if you wish to return an order placed online. Please note: Our retail stores cannot accept returns by mail or courier. 

Due to our ever-changing inventory and the fact that our products are often limited edition, we cannot always guarantee we can give you an exchange to replace the same product you purchased.  If this is the case, we will offer you an exchange for a similar product, or a full refund if you prefer.


If you are requesting an exchange, please send an email to: contact@beyondbeanie.org


Our mailing address is:

 

beyondBeanie

Avenue de la Gare 23, 1003

Lausanne, Switzerland

 

Thanks for your support!